Frequently Asked Questions

Everything you need to know about your next journey.

Does Canada Luggage Depot offer free shipping?

Yes, we offer free standard shipping on most orders over $99 within Canada. Some remote areas and oversized items may be subject to additional surcharges.

What is your return policy for luggage and bags?

We offer a 30-day return policy for unused items in their original packaging with tags attached. Please note that customers are responsible for return shipping costs unless the item is defective.

Are the products covered by a warranty?

All products sold are 100% authentic and covered by the original manufacturer's warranty. This typically covers manufacturing defects in materials and workmanship but does not cover airline damage or wear and tear.

How can I track my order?

Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer price matching?

We strive to offer the most competitive prices in Canada. If you find a lower advertised price from an authorized Canadian retailer for the exact same item, please contact us to see if we can match it.