Returns & Exchanges

At Canada Luggage Depot, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return unused items in their original packaging within 30 days of delivery for a refund.

1

Initiate Your Return

Contact our customer service team via email or our online portal with your order number and the reason for the return to receive an authorization number.

2

Prepare the Package

Securely pack the item in its original shipping box, ensuring all tags, manuals, and protective materials are intact to maintain eligibility for a full refund.

3

Ship the Item

Affix the provided return shipping label or use a trackable carrier of your choice to send the luggage back to our Montreal-based distribution center.

4

Receive Your Refund

Once our quality control team inspects and approves the returned item, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing